SHIPPING TIMES & CARRIER:
- Orders placed M-Th before 12pm CST are generally processed same day or next business
- All orders are shipped via USPS typically take 5-7 business days to deliver, UPS and FedEX are typically between 3-5 business days
If you have selected Express 2Day or Overnight shipping, please allow a full 24 hours for processing
- Product description will note if a product has an extended processing time, such as our Smart Kits
- We do not ship on the weekends or holidays. (Weekend orders will be shipped on Monday by 3pm CST)
- Allow extra time for Smart Tray Shipment, due to its weight.
We cannot be responsible for packages that are lost, stolen or missing after being marked as delivered by the carrier. Please double check your address is correct prior to placing your order. If this does occur please contact the carrier to submit a claim.
Packages that arrive to us as “Return To Sender” will be processed as a return for refund and deducted $8 for processing. Original shipping fees are nonrefundable.
INTERNATIONAL & CANADIAN SHIPPING
Orders from outside the United States typically take 1-4 weeks delivery. Shipping times are not certain due to the many variables involved in international shipping. Delivery times are not guaranteed and we cannot be responsible for delays in shipping.
A note to international customers: We cannot know each county's import duties and customs rules. Duties and value-added taxes may be required and are the sole responsibility of the customer. The amount paid for shipping is the actual cost of just shipping - it does not include any customs duties.
We must assume that international customers are aware of any duty that may be due at the time of arrival into the destination country.